Frequently Asked Questions
Question 1: The app shows that it can't connect to the TV's Wi-Fi network. What should I do?
- Restart the TV and the router and phone. 99% issue will be resolved after a device reboot. Trust Me.
- Check whether the TV and the mobile phone are connected to the same Wi-Fi network.
- Confirm if the Wi-Fi network is working properly. You can try connecting other devices for a test.
Question 2: The app can connect to Wi-Fi but fails to control the TV functions. What's the reason?
- Ensure that the app has been updated to the latest version. Older versions may have compatibility issues.
- Check if the TV system needs to be updated to support the control functions of the app.
- It might be that the control permissions of the TV are not set correctly in the app. Log in to the app again and check the permission settings.
Question 3: When the app is connected to Wi-Fi to control the TV, it responds slowly or gets stuck. How to solve it?
- Check the network bandwidth. Heavy usage of the network by other devices might cause lag. Pause the heavy traffic usage of other devices.
- Clear the memory of the mobile phone and the cache of the TV to release system resources.
- Try reinstalling the app and restarting the TV.
Question 4: I forgot the Wi-Fi password of the TV and can't connect. How to retrieve it?
- You can view the password information of the connected devices on the router management page.
- If the router supports the WPS button connection, you can directly pair via the WPS connection function on the mobile phone app without entering the password.
Question 5: After changing the Wi-Fi network, the app can't control the TV. How to deal with it?
- Re-select the new Wi-Fi network in the TV's network settings and enter the password to connect.
- Re-search and connect to the TV in the app.
Question 6: The TV has a good Wi-Fi signal strength, but the app still can't control it. What to do?
- It might be that there is a problem with the communication protocol between the TV and the app. Try uninstalling and reinstalling the app.
- The firewall or security settings of the TV might prevent the connection of the app. Check the relevant settings of the TV and allow the app to access.
Question 7: Conflicts occur when multiple devices use the app to control the TV simultaneously. How to avoid it?
- It is recommended to use only one device to control the TV via the app at a time.
- If a conflict occurs, close the app on other devices or reconnect to Wi-Fi and open the app.